Privacy Policy
Last Updated: September 28, 2026
Ismail Palace ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and event details (such as event type, preferred date, guest count, city/area and your message) provided through our enquiry form or direct communication.
- Usage Data: Information about how you interact with our website, including pages visited, time spent, and browser type.
- Cookies: Small data files stored on your device to improve your browsing experience.
How We Use Your Information
- To respond to your inquiries and event booking requests
- To provide and improve our services
- To send promotional communications (only with your consent)
- To analyze website traffic and user behavior for optimization
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist in operating our website or conducting our business, provided they agree to keep your information confidential.
Enquiry Form and Third-Party Services
When you submit our enquiry form, the information you enter is sent through Web3Forms, a third-party form-processing service, which delivers it to our email inbox so that we can respond to you. The form contains a hidden anti-spam field and is not used for payments.
If you choose to contact us on WhatsApp (for example with the "Continue on WhatsApp" button), WhatsApp opens with a message containing the details you entered; nothing is sent until you press send, and WhatsApp's own privacy policy applies to that conversation.
We use Google Analytics to understand how visitors use the website. See our Cookies Policy for details.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@ismailpalace.com.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@ismailpalace.com
Phone: +92 345 8277944
Address: Opposite HBL Bank, Kotla Road, Banian, 50931, Punjab, Pakistan