Terms of Service

Last Updated: March 19, 2026

Welcome to Ismail Palace. By accessing and using our website and services, you agree to the following terms and conditions.

Booking & Reservations

All event bookings are subject to availability and must be confirmed with an advance payment.
Booking confirmation will be provided via phone, WhatsApp, or email after payment is received.
Event dates, times, and guest counts must be finalized at least 7 days before the event.

Cancellation & Refund Policy

Cancellations made 30 or more days before the event date are eligible for a full refund minus administrative charges.
Cancellations made 15–29 days before the event are eligible for a 50% refund.
Cancellations made less than 15 days before the event are non-refundable.

Venue Usage

Guests must respect the venue property and facilities. Damages will be charged to the booking party.
Outside catering is not permitted unless prior written approval is obtained.
All events must comply with local laws and regulations.

Liability

Ismail Palace is not liable for personal injuries, loss, or damage to personal property during events, except where caused by our negligence. Guests attend events at their own risk.

Website Use

The content on this website is for informational purposes only. We reserve the right to modify or update content without prior notice. Images shown are for illustration purposes and actual setups may vary.

Contact Us

For questions about these Terms of Service, contact us at info@ismailpalace.com or call +92 345 8277944.